Shipping & Returns

 SHIPPING INFO:

FREE SHIPPING ON ORDERS OVER $50!

ORDERS UNDER $50 WILL BE A FLAT $3 RATE

  • All items will be shipped VIA USPS. Once your order is placed you will receive a confirmation email with the status of your order. Once we ship your order we will send you another email with your tracking number. 
  • If you place your order before 4pm CST, we will ship your goods the following day. If your order is placed after 4pm CST, we will ship your goods the following business day. (Ex: If you place an order on Tuesday at 1:45pm CST, we will ship your goods on Wednesday. If your order was placed on Tuesday at 4:10pm CST, we will ship your goods on Thursday.)
  • Orders placed on Fridays and weekends will be shipped the following Monday.

 

Need To Make A Return?

 

We sure hope you love every "Piece" that you purchase but we know that is not always the case! If you need to return your item(s), please see the guidelines below!

 

 

***PLEASE NOTE: Only IN-STORE CREDIT for items. WE DO NOT give refunds.

 

Return Eligibility Requirements

 

Almost all items are eligible for a return, please see below for exceptions & rules:

 

Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.

  • Original tags (if applicable) must be attached & intact.
  • If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
  • Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box to avoid damage from shipping.
    • Shoes returned using the shoe box as the shipping box, or shoes returned without their original shoe box are subject to a restocking fee (this restocking fee can vary from $5 up to $25 depending on original purchase price of the shoes). Additionally, all return shipping costs are the responsibility of the customer.
  • Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:
    • Intimates (i.e. Self Adhesive Bras) and Jewelry
    • Any items marked 50% off or more at time of sale
    • Gift cards
    • Please note: Items will be shown as final sale when they are put in your cart and will also show up as final sale on the receipt included with your order.

 

How To Make A Return

  • Must be postmarked within 14 days of the original order date.
  • Return shipping costs are the customer’s responsibility. 
  • When mailing a return:
    • Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!
    • Please provide either the original receipt or include a piece of paper with your name and order number in the package.
    • Send returns to the following address:

 

Pieces Clothing Boutique

ATTN: Returns Department

108 Stoneleigh Drive

Heath, Texas 75032

 

  • Returns are processed within 5 business days of receipt and you will be e-mailed when we process your return!
  • Returns that do not meet our eligibility requirements are subject to a restocking fee (this restocking fee can vary from $3 up to $25 depending on original purchase price of the item or items).

If you have ANY questions, please feel free to reach out to us! You can find our contact info HERE